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Shipment
tracking

Status at every stage
You hear about delays from us first

Track a shipment

at every stage
Status
updates

at every stage
Status
updates

at every stage
Status
updates

at every stage
Status
updates

Track your parcel by tracking number

Enter the tracking number of the Chinese courier — the seller provides it on Pinduoduo, Taobao, 1688 or Alibaba. We will show where the parcel is on its way to our warehouse in China, and once our Foshan warehouse receives it — the date and weight.

Where to find the tracking number

In the app, open the order and tap 查看物流 (“view delivery”). It shows the number (快递单号 or 运单号) and the courier name — copy the number and paste it here.

What the statuses mean

  • 已揽收 — the courier picked up the parcel from the seller
  • 运输中 — the parcel is moving within China
  • 派送中 — the parcel is out for delivery to our warehouse
  • 已签收 — the warehouse has received the parcel

When our Foshan warehouse receives the parcel, a “Received at the warehouse” mark with the date and weight appears here — warehouse data is updated once a day. Your manager on WhatsApp +996 700 11 1688 will update you on the way to Bishkek. Soon all of this will be in your personal account.

Tracking works via the 17TRACK service — the courier is detected automatically.

at every stage

Status updates

WhatsApp

Where we report

photo report

From the warehouse

border

We flag delays early

Tracking a shipment from China is not a parcel number on a website. Cargo changes hands several times, and what matters is knowing where it is and what happens next — especially when something goes wrong.

What you receive and when

  1. Goods arrived at our warehouse. With a photo report and the actual weight and volume.
  2. Shipment dispatched. Departure date and the expected transit.
  3. Approaching the border. The stage where most delays happen, so we flag it early.
  4. Border cleared. Confirmation and the updated arrival estimate.
  5. Customs and release.
  6. Ready for collection or out for delivery.

When something goes wrong

Queues at the border, weather on mountain passes, a document query — these happen. Our rule is simple: you hear about a delay from us, not from your buyer. Along with the delay you get what we are doing about it and the new estimate.

Frequently asked questions

How do I check where my cargo is?

Write to us on WhatsApp with your client code or shipment reference. We answer with the current stage and the estimate.

Do you notify about delays?

Yes, proactively, together with the reason and the revised arrival date.

Send us the weight, volume and pickup city on WhatsApp +996 700 11 1688 — we reply with a quote within an hour.

Request
a shipping quote
from China

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